Terms of service

Terms of Service

Welcome to Gliding Gear Company.

These Terms of Service govern your access to and use of our website glidinggearcompany.shop and your purchase of products from our online store.

By using this website, browsing our products, placing an order, or making a payment, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

If you do not agree with these terms, please do not use this website or place an order.

1. Website Use

Gliding Gear Company grants you limited permission to access and use this website for personal shopping and browsing purposes only.

You may not:

Copy, reproduce, duplicate, sell, resell, or exploit any part of this website for commercial use
Download, modify, or use website content without our written permission
Use our product images, descriptions, graphics, page layout, logo, or branding without approval
Use this website for fraudulent, unlawful, or harmful activities
Attempt to interfere with the website’s security, functionality, or payment systems

Any unauthorized use of this website may result in termination of your access and may lead to legal action.

2. Product Information

We make every effort to display product details, colours, sizes, descriptions, prices, and availability as accurately as possible.

However, slight colour differences may occur due to screen settings, lighting, photography, or device display differences.

We reserve the right to correct errors, inaccuracies, omissions, pricing mistakes, or product information at any time without prior notice.

If an order is placed with incorrect pricing or incorrect product information due to a technical or manual error, we reserve the right to cancel the order and inform you.

3. Orders

Once you place an order on glidinggearcompany.shop, you are responsible for ensuring that all information provided is accurate, including:

Full name
Mobile number
Email address
Delivery address
Product selection
Size, colour, and quantity
Payment details

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete customer information.

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to cases involving suspected fraud, incorrect pricing, product unavailability, misuse of offers, or payment issues.

4. Pricing & Payment

All prices displayed on the website are shown in the applicable currency for the UAE store, unless stated otherwise.

For UAE orders, we currently accept payment through PayPal only.

Orders are processed only after successful payment confirmation.

If payment is not completed, declined, reversed, disputed, or flagged for review, we may delay, hold, or cancel the order.

Prices may be changed at any time without prior notice. If an obvious pricing error occurs, we reserve the right to cancel the order and inform you.

6. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer at checkout.

Estimated delivery timelines may vary depending on location, courier availability, public holidays, weather conditions, customs delays, or other circumstances beyond our control.

Once your order is dispatched, tracking details may be shared with you by email, SMS, WhatsApp, or through the courier partner.

We are not responsible for delays caused by courier companies, incorrect customer details, failed delivery attempts, customs procedures, or events beyond our control.

7. Failed Delivery & Refused Orders

Our courier partner may attempt delivery as per their standard process.

If an order is not delivered because the customer is unavailable, refuses the package, provides an incorrect address, or fails to respond to delivery calls, the order may be returned to us.

In such cases:

Shipping charges, COD charges, and handling charges may not be refundable
Re-shipping may require additional charges
Future COD orders may be restricted or cancelled

8. Cancellation Policy

Orders can only be cancelled before they are processed, packed, or dispatched.

To request cancellation, contact us at info@glidinggearcompany.com as soon as possible with your Order ID.

Once an order has been processed, packed, dispatched, or handed over to the courier, it cannot be cancelled.

During sale periods, promotional campaigns, or high-volume order periods, cancellations may not be accepted.

9. Return, Exchange & Refund Policy

We follow an exchange-only policy.

We do not offer refunds for:

Change of mind
Size preference
Colour preference
Correctly delivered products
Sale, discounted, clearance, or promotional items
Refused deliveries
Delays caused by courier partners
Incorrect address or contact details provided by the customer

An exchange may be considered only if the product received is damaged, defective, or incorrect.

To request an exchange, you must email us at info@glidinggearcompany.com within 48 hours of delivery with:

Order ID
Customer name and contact number
Clear reason for exchange
Photos of the product and packaging
A continuous 360° unboxing video showing the unopened parcel, shipping label, and product condition

The unboxing video helps us verify damage, missing items, or incorrect delivery. Requests without sufficient proof may be rejected after review.

Products must be unused, unworn, unwashed, and in their original packaging wherever applicable.

If your exchange request is approved, we will share the next steps. Please do not send any product back without approval from our team.

If the same product is available, we will arrange an exchange for the same item. If the same product is unavailable, we may offer an alternative product of equal value or store credit, subject to our approval.

This policy does not limit any mandatory rights available to customers under applicable UAE consumer protection laws.

10. Sale & Promotional Items

Products purchased during sale, discount, clearance, bundle, or promotional campaigns are not eligible for cancellation, return, refund, or exchange unless the product received is damaged, defective, or incorrect.

Free gifts, promotional items, and complimentary products are not eligible for exchange or replacement.

11. International Orders

If international shipping is offered, duties, customs charges, import taxes, clearance fees, and any other charges applicable in the destination country shall be borne by the customer.

Gliding Gear Company is not responsible for delays, customs holds, non-payment of duties, or refusal of delivery by the customer.

International orders may not be eligible for exchange unless the product received is incorrect or defective and the issue is approved by our team.

12. Invoice

An electronic invoice or order confirmation may be sent to your registered email address after your order is confirmed.

A physical invoice may be included with the package where applicable.

13. Electronic Communication

By using our website or placing an order, you agree to receive communications from us electronically, including emails, SMS, WhatsApp messages, order updates, payment confirmations, delivery updates, and promotional communication where permitted.

Any feedback, suggestions, ideas, or information submitted by you may be treated as non-confidential and non-proprietary unless otherwise required by law.

14. Privacy

Your personal information is collected and used in accordance with our Privacy Policy.

By using this website, you agree to the collection and processing of your information as described in our Privacy Policy.

15. Intellectual Property

All content on this website, including but not limited to text, images, product photos, graphics, icons, logos, designs, software, layout, and branding, is owned by or licensed to Gliding Gear Company.

You may not use, copy, reproduce, distribute, modify, or exploit any website content without our prior written consent.

16. Trademarks

The name Gliding Gear Company, our logo, branding, labels, packaging, graphics, and related brand assets are protected brand properties.

Unauthorized use of our trademarks, brand name, logo, or identity may result in legal action.

17. Indemnification

You agree to indemnify and hold harmless Gliding Gear Company, its owners, employees, partners, suppliers, service providers, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your use of this website
Your breach of these Terms
Your violation of any law or third-party rights
Fraudulent, abusive, or unauthorized activity from your account or information

18. Limitation of Liability

This website and its contents are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from viruses or harmful components.

To the maximum extent permitted by applicable law, Gliding Gear Company shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from your use of this website, products, services, delivery delays, payment issues, or inability to access the website.

19. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Fire, flood, storm, earthquake, or extreme weather
War, civil unrest, terrorism, or government action
Pandemic, epidemic, or health emergency
Strikes, lockouts, labour disputes, or transport disruption
Courier delays or service interruptions
Customs delays
Internet, payment gateway, or telecommunications failure
Any other event beyond our reasonable control

Our obligations will be suspended for the duration of such events.

20. Governing Law & Disputes

These Terms of Service shall be governed by the applicable laws of the United Arab Emirates, unless otherwise required by applicable law.

Any disputes arising from your use of this website or purchase of products shall first be attempted to be resolved through mutual discussion.

If the dispute cannot be resolved amicably, it may be referred to the competent courts or authorities in the United Arab Emirates, subject to applicable laws.