Refund policy

Return, Exchange & Refund Policy

At Gliding Gear Company, we carefully check every order before dispatch. We currently follow an exchange-only policy and do not offer refunds for change of mind, size preference, colour preference, or correctly delivered products.

This policy applies to orders placed on glidinggearcompany.shop.

Exchange Eligibility

We will consider an exchange only if:

The product received is damaged, defective, or incorrect.
You contact us within 48 hours of delivery.
The item is unused, unworn, unwashed, and in its original packaging, wherever applicable.
You provide clear proof of the issue.

To raise an exchange request, email us at info@glidinggearcompany.com with:

Order ID
Customer name and contact number
Clear reason for exchange
Photos of the product and packaging
A continuous 360° unboxing video showing the unopened parcel, shipping label, and product condition

The unboxing video helps us verify damage, missing items, or incorrect delivery. Requests without sufficient proof may be rejected after review.

Items Not Eligible for Exchange

Exchanges will not be accepted for:

Correctly delivered products in good condition
Products damaged due to use, washing, mishandling, or improper care
Items purchased during sale, discount, clearance, or promotional offers
Free gifts and promotional items
International orders, unless the product received is incorrect or defective
Requests raised after 48 hours of delivery

Exchange Approval Process

Once we receive your request, our team will review the details and may ask for additional information if required.

If your request is approved, we will share the exchange instructions with you. Please do not send the product back without approval from our team.

After the returned product is received and inspected, we will confirm whether the exchange has been approved.

Exchange Timeline

Once the returned product passes inspection, we will process the exchange based on product availability.

If the same product is available, we will send a replacement of the same item.

If the same product is not available, we may offer an alternative product of equal value or store credit, subject to approval.

No Refund Policy

We do not provide refunds for:

Change of mind
Size or colour preference
Sale or discounted items
Correctly delivered products
Refused deliveries
Delays caused by courier, customs, or incorrect customer details

Refunds will only be considered if required under applicable UAE consumer protection laws or if an exchange cannot be fulfilled due to circumstances approved by our team.